We’re here to help you.

Please refer to the contact information below associated with the Solium product your company uses. If you are unsure, please contact your employer, most often your HR department.

Participants

Reset your passwordRetrieve your account number

 

If you have account questions or would like information on completing a transaction, please read the Shareworks participant FAQs. If you still require assistance, please contact the Participant Experience Group from Monday to Friday on market trading days.

Participant Experience Group Holiday Hours

Date Hours
Wednesday, January 1, 2020 Closed
Friday, April 10, 2020 Closed
Monday, April 13, 2020 Closed
Friday, May 8, 2020 Closed
Monday, May 25, 2020 Closed
Monday, August 31, 2020 Closed
Thursday, December 24, 2020 08:30 – 14:30 GMT
Friday, December 25, 2020 Closed
Monday, December 28, 2020 Closed
Thursday, December 31, 2020  08:30 – 14:30 GMT
Monday, January 1, 2021  Closed

 

In United Kingdom, Europe & Africa:

In North America:

  • Call toll-free: 1 877 380 7793 – 8:00 a.m. to 8:00 p.m. (ET)
  • Email: help@solium.com *

In Australia:

  • Call free phone: 1 800 768 002 – 9:30 a.m. to 4:30 p.m. (AEST)
  • Email: help@solium.com *

In other locations:

*NOTE: Please do not send any confidential information (including passwords, account numbers and social security numbers) via email.

Administrators

Please get in touch with your Client Account Manager or contact:

In United Kingdom, Europe & Africa:

In North America & Australia: